What shipping and handling options do you offer?
- U.S.P.S. Priority Mail - Our standard shipping method is United States Postal Service (usps.com). We ship from Hawaii, so expect 3-6 days for delivery.
- U.S.P.S. Global Priority Mail - Our standard shipping method for international orders is United States Postal Service GLOBAL Priority Mail. Expect up to 4 weeks for delivery.
What is your privacy and security policy?
Safe and secure billing through our website. We will not share or sell your personal information. We collect customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintain and use this information responsibly. The security of the information regarding your order is very important to us. We use the Secure Socket layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than us. Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can tell you are in secure mode by the following: 1. The "http" in the web address will be replaced by "https." 2. Depending on your browser, you will see either a padlock (Microsoft, Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
What is your return and exchange policy?
If your product is defective, please return it as soon as possible - no later than 30 days from the original order date. Defective items are exchanges for the same title, if returned complete and in original condition. If you need to return a defective item, please contact firstname.lastname@example.org in advance.
If you wish to exchange your product for a different size, color, other item, or return the item, also contact email@example.com in advance. Refunds will be credited to the original method of payment. Shipping and handling costs are non-refundable.
Returns or exchanges should be sent with a copy of the packing slip/order form to:
T S Sportswear/Duke's Waikiki
Attn: Online Fulfillment Department
2335 Kalakaua Ave, Suite 116
Honolulu, HI 96815
Office Hours: 9am - 7pm Hawaii Standard Time
I'm having trouble, can I have someone help me with my order?
Can I have someone help me with my order? Yes. Please contact us at firstname.lastname@example.org. We will get back to you within 48 hours.
** Also note: If you place an order for a T S Gift Card and need further assistance, please email email@example.com