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What shipping
& handling options do you offer ?
- What is your
privacy & security policy ?
- What is your
return & exchange policy ?
- I'm having
trouble, can I have someone help me with my order ?
What
shipping & handling options do you offer ?
1. U.S.P.S. Priority Mail -- Our standard shipping method
is United States Postal Service (USPS.com).
We ship from Hawaii so, expect 2 - 5 days for delivery.
2. U.S.P.S GLOBAL Priority Mail -- Our standard shipping
method for International orders is United States Postal
Service GLOBAL Priority Mail. Expect up to 3 weeks for
delivery.
What
is your privacy & security policy ?
Safe & Secure billing through our website. We will
not share or sell your personal information. We collect
customer information to improve your overall shopping
experience with us. We respect your privacy and are committed
to maintain and use this information responsibly. The
security of the information regarding your order is very
important to us. We use the Secure Socket Layer (SSL)
protocol to protect the security of your online order
information. SSL technology encrypts your order information
to protect it from being decoded by anyone other then
us.Once you enter the checkout page, your computer will
begin communicating with our server in secure mode. You
can tell that you are in the secure mode by the following:
1. The "http" in the web address will be replaced
by "https". 2. Depending on the browser, you
will see either a padlock  (Microsoft
Internet Explorer, AOL, Netscape Communicator) or a solid
key  (Netscape
Navigator) in the lower section of the browser window.
What
is your return and exchange policy ?
If
your product is defective, please return it as soon as
possible - no later than 30 days from original order date.
Defective items are exchanged for the same title, if returned
complete and in original condition. If you need to return
a defective item, please contact AlohaIslandConcierge@yahoo.com
in advance.
If
you wish to exchange your product for a different size,
color, other item, or return the item, also contact
AlohaIslandConcierge@yahoo.com
in advance. Refunds will be credited to the original
method of payment. Shipping and handling costs are non-refundable.
Returns
or exchanges should be sent with copy of packing slip/order
form to:
TS
Sportswear
c/o Aloha Island Concierge
430 Ena Road B-2
Honolulu HI 96815
Worldwide Phone: (808)256-6674
Email: AlohaIslandConcierge@yahoo.comm
Office Hours: 9am - 7pm H.S.T
I'm
having trouble, can I have someone help me with my order
?
Can
I have someone help me with my order? Yes. Give us a
call, and we can help you right over the phone. Reach
us at
808 256-6674. We are in the office from 7 AM to 7
PM HST, Monday through Friday.
For
the email order address, please use AlohaIslandConcierge@yahoo.com
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